PRIVACY POLICY

PERSONAL INFORMATION WE COLLECT

When you visit the App, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the App, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the App, and information about how you interact with the App. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the App, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• "Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the App.
• Device Token. Each cell phone, tablet, browser creates its own id so it can receive notifications.

Additionally when you create an account you may use oAuth login with Google. This will collect your email address and name. If you prefer not to share that information create a child account or a guest account.

Additionally when a person makes a purchase or attempts to make a purchase through the App, we send them to our financial providers who may collect certain information from them, including name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

WE CONSIDER STORIES PUBLIC

The App allows you to create and publish stories including uploading images, audio and text. We consider everything in your story to be public and a work of fiction. Do not use your real name, address, phone number or any other real personal information here.

Stories and all their assets, even in their unpublished form, are publically available. By public we mean access, you retain the copyright to your own work.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through our financial providers (including processing your payment information, and providing you with invoices and/or order confirmations whether by us or our financial providers).

Additionally, we and/or our financial providers use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our App (for example, by generating analytics about how our customers browse and interact with the App, and to assess the success of our marketing and advertising campaigns).

• We use Device Tokens to send you notifications about the stories you are engaged with such as the next chapter is ready or if a character was waiting they are now ready to talk again.
• We use Device Tokens to send you system notices such as when new features or stories are available.

SHARING YOUR PERSONAL INFORMATION

• We use Google Analytics to help us understand how our customers use the App--you can read more about how Google uses your Personal Information here:https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:https://tools.google.com/dlpage/gaoptout.
• We use Firebase to login, store your account and send notifications. You can read about how Firebase uses your Personal Information here.https://firebase.google.com/terms/
• We use Stripe to process payments You can read about how Stripe uses your Personal Information here.https://stripe.com/en-ca/privacy
• We useCommunitySiftto check every text and image for inappropriate content
• We useSuperAwesomekid safe ads to show ads.
• We useSuperAwesomekid web services parent verification to verify parents.
• We may offload our moderation work to professional moderation companies to review user generated content and user reported content.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our App’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right please login to account. Go to Settings, choose the account you want to access and then choose "Download Account"

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the App), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the App, we will maintain your Order Information for our records unless and until you ask us to delete this information.

You may delete your data by logging into the account. Go to Settings, then choose "Delete Account". We have placed a 30 day hold on the delete in the event of fraud or someone accidently pressed the button for you so you can recover it within that time.

We do not delete reported content when reported by humans or machines. We use this to protect our other users by training AI on it, doing quality control and improvements on our safety systems.

PRIVACY POLICY RIDERS

SuperAwesome

Our Site may display contextual advertisements served by SuperAwesome Trading Limited (“SuperAwesome”), a provider of kid-safe advertising services that are designed specifically for the compliance requirements of younger audiences, including those aged under the age of digital consent. SuperAwesome is certified as COPPA-compliant by the kidSAFE Seal Program, an FTC-Approved COPPA Safe Harbor Program. Please go to www.kidsafeseal.com for more information. SuperAwesome is a valid licensee, and participating member, of the Entertainment Software Rating Board’s Privacy Certified Program (“ESRB Privacy Certified”). To protect your privacy, SuperAwesome has voluntarily undertaken this privacy initiative, and its services have been reviewed and certified by ESRB Privacy Certified to meet established online information collection, use and disclosure practices. As a licensee of this privacy program, SuperAwesome’s services are subject to frequent audits and other enforcement and accountability mechanisms administered independently by ESRB Privacy Certified.

SuperAwesome also provides advertising services in compliance with the General Data Protection Regulation (EU 1996/679) and the California Consumer Privacy Act (CCPA). Adopting an approach of ‘privacy by design and by default’, SuperAwesome utilises proprietary technologies so that it neither collects, stores nor shares your personal data to provision advertisements or target advertising to you. SuperAwesome acts as a service provider, as defined by the CCPA, and does not use data collected from children under the age of 16 for any purpose other than to provide contextual advertising for our Site. You may contact SuperAwesome directly at [email protected] on + 44 (0) 203 668 6677, or by post: Privacy Team, SuperAwesome Trading Limited, 8 Duncannon Street, London, England, WC2N 4JF, United Kingdom.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided below: